Ladies and gentlemen of the jury, I am a reasonable person. It is true I often find myself annoyed and angry at my fellow human beings, but rarely do I throw around terms such as Dodd-Frank, or CFPB. I might occasionally find customer service people to be, well, rude, but I try not to threaten to file complaints with a newly-created federal watchdog agency.
Alas, all that happened last week while trying to close my bank account with Capital One. Oh, wait…..let me rephrase that – while trying to again close an account with Capital One that I had already closed two months prior. In person. At one of their branches.